Terms & Conditions | Chester Racecourse

Terms & Conditions


1.1 You may access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website


2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text; and

(c) the Company's copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

Service Access

3.1 While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

Visitor & Material Content

4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 4.2 or paragraph 4.3.

5.1 Any links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed these third party websites and does not control and is not responsible for these websites or their content, availability or privacy practices. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 You may not create links to this Website without the Company's prior written consent and then provided only that you do not replicate the home page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the Company's logo or any reference whatsoever to Chester Racecourse, its events and products ;

(b) you do not create a frame or any other browser or border environment around this Website;

(c) you do not in any way imply that the Company is endorsing any products or services other than its own;

(d) you do not misrepresent your relationship with the Company nor present any other false information about the Company;

(e) you do not otherwise use any reference to Chester Races, Chester Racecourse, the Company or any of its trade names or trade marks displayed on this Website without express written permission from the Company;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

5.3 The Company expressly reserves the right to revoke any consent or right granted in paragraph 5.2 for breach of these terms and to take any action it deems appropriate.

5.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 5.2.


6.1 Each registration is for a single user only. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.

6.2 Responsibility for the security of any passwords issued rests with you.


7.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

7.2 The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.


8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

8.2 Nothing in this legal notice shall exclude or limit the Company's liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

(b) fraud; or

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under applicable law.

8.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Governing Law & Jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Chester Racecourse Terms and Conditions

Tickets & Offers

Tickets and Badge offers for 2018

A number of Half Price and £10 off tickets are available on selected enclosures and dates between 9 May and 29 September. 

There are a limited number of discounted tickets available. all discounted tickets will be available on a first come, first served basis or before the discount offer expires. 

Ticket discount deadlines and eligibility as follows:

Wednesday 9 May - Half Price tickets available on County Concourse and Tattersalls Enclosure tickets on or before Wednesday 4 April 2018.

Friday 29 June - £10 off Tickets available on Winning Post Enclsoure, County Long Room, County Concourse and Tattersalls Enclosure tickets on or before Wednesday 6 June 2018.

Friday 13 July - £10 off Tickets available on Winning Post Enclsoure, County Long Room, County Concourse and Tattersalls Enclosure tickets on or before Wednesday 27 June 2018.

Sunday 5 August - Half Price tickets available on Winning Post Enclsoure, County Long Room, County Concourse and Tattersalls Enclosure tickets on or before Wednesday18 July 2018.

Friday 14 September - £10 off Tickets available on Winning Post Enclsoure, County Long Room, County Concourse and Tattersalls Enclosure tickets on or before Wednesday 29 August 2018.

Residents of Chester can take advantage of a special half price offer on County Concourse Badges and Tattersalls tickets by purchasing in person at the Box Office. Available to those residing in a CH1, CH2, CH3 or CH4 postcode. Residents must show proof of current address (a utility bill or bank statement is suggested) and ID in person. Offer limited to four tickets or badges per person and available until Friday 27 April or allocation of tickets/badges has been fully aportioned.

Full price Chester Members Badge of £529 applies from Thursday 18 January 2018.

A group discount on Dee Enclosure and Open Course tickets is available on all fixtures. Buy ten tickets get one ticket free - available on pre-purhcased tickets only. Offer also valid on Tattersalls tickets for Saturday 15 and Saturday 29 September.


Special Terms & Conditions of Entry to Chester Racecourse

Chester Bet Social Responsibility Policy




National Gambling Helpline

For immediate help and support in confidence, please call the National Gambling Helpline. Free on 0808 8020 133 (8:00am to midnight, seven days a week), or visit the website at www.gambleaware.co.uk.

The Helpline is operated by GamCare, the leading provider of information, support and free counselling for the prevention and treatment of problem gambling.

Further information is also provided on their website at: www.gamcare.org.uk where you can also participate in live chat or the netline



Chester Race Company Limited understands the importance of responsible gambling and we want to ensure we protect our customers and make them aware how to gamble responsibly.

Our betting brands of Chesterbet and Bangorbet have grown since 2012 and are well recognised and trusted within the betting industry. We know that the huge majority of our customers enjoy their betting and gambling when they join us in a safe and responsible way.

However, as experienced operators, we also know that for a very small number people gambling can cause social, personal or financial problems. Chester Race Company Limited is committed to doing what it can to give the information that will help those individuals who develop a gambling problem, get the help needed.

Chester Race Company Policy 

Our three main principles at the centre of our responsible gambling policy.


We provide the information that will allow our customers make informed decisions about gambling.


We will try to help our customers stay in control and away from harm relating to gambling.


We will endeavour to spot anything that could lead to harm from gambling and get them to reconsider their behaviour.




Pro-active preventative measures will be taken to dissuade under 18’s from attempting to place a bet.

Measures will be taken to prevent under 18’s being able to bet at the point of sale.

Bets made by an under 18 will be void, win or lose.

Adults accompanied by an under 18 will be treated as if they are under 18.

Under 18 activity will be recorded.

The effectiveness of the policies with regard to under 18’s will be monitored.

Racecourse betting marketing will be sensitive to under 18 considerations.

Under 18’s will not be employed directly in the provision of betting or indirectly exposed to the provision of betting as a result of their employment.


Commitments will be kept to contribute to research into the prevention and treatment of gambling, public education on the risks of gambling and how to gamble safely as well as the identification and treatment of problem gamblers.

Information responsible gambling and problem gambling (access to help) will be made readily available to customers at the racecourse.

Staff will be trained to recognize the signs of problem gambling and to intervene appropriately.

Customers will be offered exclusion from gambling at the racecourse level.



Effect full compliance with the requirements in respect of the prevention and detection of money laundering in the Proceeds of Crime Act 2002 and the Terrorism Act 2000.

The physical and financial operations will be designed to minimize the risk of attracting criminal behaviours.

Money lending on the racecourse is prohibited.

Any suspicion of cheating will be reported.



Betting rules will comply with legislation on unfair terms in consumer contracts.

The key elements of the betting contract will be clearly specified in the betting rules.

Rules will be clearly and adequately displayed.

Clear betting slips will be issued.

Rules will not be changed retrospectively.

A clear and fair dispute resolution procedure will be implemented.

Staff will be trained to be familiar with rules relative to betting.

Incentive/reward schemes will be proportionate to the type and level of customers gambling.

All advertising of betting products and services will be undertaken in a socially responsible manner.

Chester Race Company will ensure that the purpose for which its licence was granted is the primary gambling activity carried out from any premises that it operates from.

Chester Race Company will inform customers as to the status of customer funds upon Chester Race Company’s insolvency.



Only trained employees and other licensed individuals will take bets.

PML’s will be obtained for management function leaders.

All staff will be trained in compliance to an appropriate level.



A culture of openness and cooperative dealing with the Gambling Commission will be promoted.

Management will implement systems to ensure proper reporting.



National Gambling Helpline

For immediate help and support in confidence, please call the National Gambling Helpline. Free on 0808 8020 133 (8:00am to midnight, seven days a week), or visit the website at www.gambleaware.co.uk.

The Helpline is operated by GamCare, the leading provider of information, support and free counselling for the prevention and treatment of problem gambling.

Further information is also provided on their website at: www.gamcare.org.uk where you can also participate in live chat or the netline

Boodles May Festival 100 Days Competition

The promoter is:

Chester Race Company whose registered office is The Racecourse, Chester CH1 2LY.

The competition is open to entrees age 18+ excluding employees of Chester Race Company and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee to enter this competition.

By entering this prize drawer, an entrant is indicating his/her agreement to be bound by these terms and conditions and those of Chester Race Company.

Closing date for entries will be Sunday 18 February 2018 at 23.59. After this date no further entries to the draw will be permitted. If you enter after this date, your entry will not be counted.

No responsibility can be accepted for entries not received for whatever reason.

The rules and how to enter are as follows:

By using the online form, tell us your favourite Chester Races memory and fill in your details. It could be anything from spending the day at Chester Races with your friends, witnessing your favourite filly cross the finish or enjoying an afternoon on the Open Course with family.

100 lucky winners will be chosen at random and notified via email on Wednesday 21 February 2018.

Racecourse entrance for all to see on arrival. Good luck!

One entry per email address.

The Prize:

There will be 99 separate winners and each winner will receive a pair of Tattersalls tickets for City Day at Boodles May Festival on Wednesday 9th May 2018.

One additional winner will take home a hospitality prize Table of two in the White Horse Pub – Wednesday 9th May:

Package includes:

  • Paddock admission badge (provides access to the Paddock area and County Stand Lawn)
  • Table reserved throughout the day
  • Three course table d’hôte menu with coffee
  • Cash bar
  • Racecard
  • Betting facilities
  • Television viewing
  • Pre-raceday tour of Chester Racecourse

The prize is as stated and no cash or other alternatives will be offered.

The prizes are not transferable or refundable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

Chester Race Company’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. The winner agrees to the use of his/her name in any publicity material, as well as their entry.

Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.

Chester Race Company shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice.

Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other Social Network.


Tom Jones in Concert - Terms and Conditions

This is a seated and standing event.

All under 16’s much be accompanied by an adult.

All tickets are subject to a 12% booking fee and any other postage fees.

Tickets are non refundable and none transferable.

Accessible tickets

Accessible tickets for this concert will be available on a first come first served basis.

An area adjacent to the stage will be allocated for the sole use of concert goers who are unable to stand for a sustained period. 

Tickets are priced at the Silver price (£49.50).

If you consider that because of a disability you are unable to attend a concert alone, you may request a concession ticket for a Personal Assistant, providing you are entitled to the higher level of either disability living allowance, (DLA) or attendance allowance, (A/A), or the enhanced rate of personal independence payment, (PIP). 

Accessible Tickets Purchase Information
Please call Ticketmaster's Accessibility line on 0800 988 4440 (tickets subject to availability).

* Advance ticket purchase may be required.
* Box office information is subject to change.

Telephone Number(s): 0800 988 4440

Service Hours: Monday-Friday 10:00am-6:00pm Saturday 10:30am-3:30pm


Event Terms and Conditions

This is a standing and reserved seated event.

Starting and finishing times are subject to change up to the event date - we will update you of changes.

LHG Live Ltd reserves the right to alter the show content at short notice. In the event of this happening, no refunds will be issued or exchanges offered.

This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.

No professional cameras, video cameras or audio recording devices

No food or drink - there will be various food outlets available.

Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited.

No illegal substances can be brought into the site - anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.

Please follow the instructions of the venue and event staff. Guests that cause a disturbance to others, or fail to follow the instructions of the event staff may be forcibly removed from the event without refund.

Guests are responsible for the security of all of personal belongings.

The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.

Children aged 16 and under must be accompanied by an adult at all times.

No umbrellas permitted.

No dogs are permitted, except assistance dogs.

No gazebos or tents.

Hospitality Packages / Tickets - Exchanges and Refunds

We can't offer any exchanges or refunds. Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead.

By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.

LHG Live hold the right to change these terms and conditions at any given time, you will be notified of any changes.